Missed bin collection

Use this form to report missed collections for:

  • Recycling
  • General waste
  • Garden waste

Before you start

  • Please check your collection day - have you put the right items out for collection?
  • Were the items out before 7am? (It is not missed if it wasn’t out when the bin men arrived)
  • You must complete this form within 24 hours of the missed collection
  • Have you put out any items that we don’t accept? (If so the collection will be refused)

Large household items such as furniture will not be taken. These can be taken to a Household Waste and Recycling Centre. Alternatively, we offer a Bulky Item Service.

Please do not use your browser’s back button - if you need to go to a previous page click on the ‘previous’ button at the bottom of each page.

You only have 60 minutes to fill out each page of this form.

Privacy Statement

To provide this service Dover District Council will collect and process personal information. We may check some of the information with other sources (e.g. government departments and other councils) to verify your identity and ensure that the information you have provided is accurate.

Your personal information is being processed because it is necessary for compliance with a legal obligation or for the performance of a task carried out in the public interest.

Please refer to our Corporate Privacy Notice for further details on how we process your personal information and your rights. This is also available in other formats (e.g. print).